PlateSpin offers Per Incident support for only $375.00 USD
This support option entitles you to open one support incident via phone or email. Phone support includes coverage from 9:00 AM to 5:00 PM local time, Monday through Friday. Any Severity 1 problem will be addressed on a 24 x 7 basis. To best make use of this support option, it is imperative that you understand the definitions of severities. To get more information please view our
Support Policy Guidelines
An incident is defined as one support case for a single technical issue that will
remain open until resolution.
An incident is considered resolved when the user is able to complete the task, for
which the case was opened, through a workaround, configuration change, or fix.
This does not include priority escalation.
Separate per incidents must be purchased for multiple issues or requests
* Must be purchased with one of the above products