PlateSpin Support

Knowledge Base
An online library of common issues, tips and tricks.

Resource Center
Software updates, documentation and support files.

Accessing Novell Customer Center
You can access the Novel Customer Center via the following URL:
http://www.novell.com/center/eservice

After purchasing Maintenance, or a technical support package, your “Contact ID” will be
e-mailed to you. This unique number identifies you when accessing PlateSpin/Novell
Support online or by telephone, and is used to log support Service Requests against your
support entitlement. All of your Accounts, Agreements and Entitlements with
PlateSpin/Novell support are connected to your Contact ID number.
To enter NCC you will require a user ID and password (obtained by registering at the
NCC website) as well as your NTS (Novell Technical Services) Contact ID#. Your NTS
contact ID# is supplied to you via your order confirmation email when your maintenance
is purchased. If you do not have your NTS contact ID# please contact PlateSpin/Novell Support by
email or phone.

Email Support
You may submit a support case by emailing PlateSpin/Novell Support at:
support@PlateSpin.com

Chat Support
Now you’re able to get real-time access to PlateSpin/Novell support engineers and allow
your support engineer to connect to your system for improved troubleshooting and easier
walk-through directions. You can even grant full control of your desktop or server so that
he/she can work directly on your problem, without requiring any assistance from you. For
information about this service, go to http://support.novell.com/online .

Telephone Support
North America (Toll Free): +1-800-858-4000
Reading, United Kingdom: +44-1183218990
France: +33-975180116
Amsterdam, Netherlands: +31-208908106
Sydney, Australia: +61-282825739
Other International Locations: +1-416-203-4799
Normal telephone support is provided from 09:00 to 17:00 local time.
Emergency (SEV 1) telephone support is provided on a 24x7x365 basis as part of
PlateSpin/Novell’s Priority Support offering.

PlateSpin data center automation products for server consolidation and disaster recovery are backed by the highest quality product support, training and services to help customers get the most out of their PlateSpin implementations.
Support Home Program Overview Compare Support Levels Support FAQ	PlateSpin Technical Support PlateSpin is dedicated to offering service excellence by providing our customers with global access to knowledgeable support professionals who employ a well-defined investigation process to ensure rapid issue resolution. ANNOUNCMENT PlateSpin support is now integrated with Novell Support. Please refer to our Support Policy Guidelines for information on how are Support offerings have changed in order to Support you at a higher level of excellence. Support Policy Guidelines Knowledge Base An online library of common issues, tips and tricks. Login Resource Center Software updates, documentation and support files. Login Accessing Novell Customer Center You can access the Novel Customer Center via the following URL: http://www.novell.com/center/eservice After purchasing Maintenance, or a technical support package, your “Contact ID” will be e-mailed to you. This unique number identifies you when accessing PlateSpin/Novell Support online or by telephone, and is used to log support Service Requests against your support entitlement. All of your Accounts, Agreements and Entitlements with PlateSpin/Novell support are connected to your Contact ID number. To enter NCC you will require a user ID and password (obtained by registering at the NCC website) as well as your NTS (Novell Technical Services) Contact ID#. Your NTS contact ID# is supplied to you via your order confirmation email when your maintenance is purchased. If you do not have your NTS contact ID# please contact PlateSpin/Novell Support by email or phone. Email Support You may submit a support case by emailing PlateSpin/Novell Support at: support@PlateSpin.com Chat Support Now you’re able to get real-time access to PlateSpin/Novell support engineers and allow your support engineer to connect to your system for improved troubleshooting and easier walk-through directions. You can even grant full control of your desktop or server so that he/she can work directly on your problem, without requiring any assistance from you. For information about this service, go to http://support.novell.com/online . Telephone Support North America (Toll Free): +1-800-858-4000 Reading, United Kingdom: +44-1183218990 France: +33-975180116 Amsterdam, Netherlands: +31-208908106 Sydney, Australia: +61-282825739 Other International Locations: +1-416-203-4799 Normal telephone support is provided from 09:00 to 17:00 local time. Emergency (SEV 1) telephone support is provided on a 24x7x365 basis as part of PlateSpin/Novell’s Priority Support offering.