Virtual Machine and Server Consolidation Software Solutions
PlateSpin is a Novell Company

PlateSpin data center automation products for server consolidation and disaster recovery are backed by the highest quality product support, training and services to help customers get the most out of their PlateSpin implementations.

 
PlateSpin Technical Support
PlateSpin is dedicated to offering service excellence by providing
our customers with global access to knowledgeable support
professionals who employ a well-defined investigation process to
ensure rapid issue resolution.
ANNOUNCMENT

PlateSpin support is now integrated with Novell Support. Please refer to our Support Policy Guidelines for information on how are Support offerings have changed in order to Support you at a higher level of excellence.



Knowledge Base
An online library of common issues, tips and tricks.

Resource Center
Software updates, documentation and support files.

Accessing Novell Customer Center
You can access the Novel Customer Center via the following URL:
http://www.novell.com/center/eservice

After purchasing Maintenance, or a technical support package, your “Contact ID” will be
e-mailed to you. This unique number identifies you when accessing PlateSpin/Novell
Support online or by telephone, and is used to log support Service Requests against your
support entitlement. All of your Accounts, Agreements and Entitlements with
PlateSpin/Novell support are connected to your Contact ID number.
To enter NCC you will require a user ID and password (obtained by registering at the
NCC website) as well as your NTS (Novell Technical Services) Contact ID#. Your NTS
contact ID# is supplied to you via your order confirmation email when your maintenance
is purchased. If you do not have your NTS contact ID# please contact PlateSpin/Novell Support by
email or phone.

Email Support
You may submit a support case by emailing PlateSpin/Novell Support at:
support@PlateSpin.com

Chat Support
Now you’re able to get real-time access to PlateSpin/Novell support engineers and allow
your support engineer to connect to your system for improved troubleshooting and easier
walk-through directions. You can even grant full control of your desktop or server so that
he/she can work directly on your problem, without requiring any assistance from you. For
information about this service, go to http://support.novell.com/online .

Telephone Support
North America (Toll Free): +1-800-858-4000
Reading, United Kingdom: +44-1183218990
France: +33-975180116
Amsterdam, Netherlands: +31-208908106
Sydney, Australia: +61-282825739
Other International Locations: +1-416-203-4799
Normal telephone support is provided from 09:00 to 17:00 local time.
Emergency (SEV 1) telephone support is provided on a 24x7x365 basis as part of
PlateSpin/Novell’s Priority Support offering.
 
A NOVELL COMPANY
PlateSpin and Novell are helping organizations worldwide build more flexible, interoperable and cost-effective data center environments. The combination of PlateSpin and Novell products offers customers a powerful data center management platform with solutions for Linux, UNIX and Windows across physical and virtual environments. The global reach of the combined companies allows us to offer enterprises a full range of integrated solutions to make their IT work as one.