Virtual Machine and Server Consolidation Software Solutions
PlateSpin is a Novell Company

PlateSpin data center automation products for server consolidation and disaster recovery are backed by the highest quality product support, training and services to help customers get the most out of their PlateSpin implementations.

 
Support Levels
Feature Comparison Premium Support Standard Support
Contact Methods    
Web Case Submission
Email Support
Phone
Web Portal Services    
Knowledge Base Access with HelpLink
Resource Center
Support Self-Service Portal
User Forum Access (coming soon)
Support Operations    
8x5 Local Business Hours Support
Call Me Back
Unlimited Support Incidents
Multiple Named Contacts 4 2
24x7x365 for Severity 1 Cases  
Priority Escalations  
Priority Response Time  
Remote and Onsite Support    
Remote Support for Critical Cases
Remote Support for Major Cases  
Option to Purchase Onsite Support and Other Services
Maintenance Support    
Update Notifications
Product Updates
Product Hot Fixes   1
Subscription Term    
Annual   25% of List Price 2 20% of List Price  

1 As deemed by engineering.
2 $2,000 USD minimum purchase required.
 
A NOVELL COMPANY
PlateSpin and Novell are helping organizations worldwide build more flexible, interoperable and cost-effective data center environments. The combination of PlateSpin and Novell products offers customers a powerful data center management platform with solutions for Linux, UNIX and Windows across physical and virtual environments. The global reach of the combined companies allows us to offer enterprises a full range of integrated solutions to make their IT work as one.